Unity Travel | ARC Music Festival - access tickets, lodging and merch
Official Partner
ARC Music Festival
09/02/2021 to 09/07/2021
Chicago, IL

ARC Music Festival FAQ

What can I expect from ARC?

An outdoor house music festival with four stages featuring international house and techno artists

Where and when?

September 4 & 5, 2021

Union Park, 1501 W Randolph St, Chicago, IL 60606

What steps are you taking to ensure the health & safety of attendees?

ARC Music Festival places the health and safety of our attendees, staff and local Chicago community as a top priority. As the global situation is changing everyday, our team continues to closely monitor the COVID-19 pandemic, best practices from event organizers across the industry and technology made available. A comprehensive safety plan and protocol will be made available in advance of the event based on state and local regulations. Organizers are closely monitoring state/local guidelines on the matter and will be communicating the necessary policies and requirements to attendees closer to the event.

What is the minimum age requirement?

18+ for Resident pass, 21+ for Global & ICON passes

Do I need to arrive at the start time?

No, entry is open anytime from 2pm until 9:30pm.

Is alcohol permitted?

Alcoholic beverages are available for purchase for those 21 and Older. There will be cash bars at the venue for all to access (still confirming food & beverage options)

What do I do if I have questions about accessibility?

ARC is committed to being accessible for all festival attendees. Those who need assistance should alert security upon arrival and inform them of their needs at the gates upon entry. Any questions, email [email protected] for more information.

How do I change my reservation?

Please contact Unity Travel directly for assistance! We do not charge change fees, you will only be charged the difference in cost by adding more products. Email us at [email protected] with your name and order number, please expect up to 48 hours before receiving a response.

I called the hotel and they "don't have my name". Why?

We work with the corporate department of the hotel and send the names to our reservations just before checkin. Therefore, they would not have your name until arrival! Once your reservation is booked on our platform, your purchase is guaranteed.

How do I claim my wristbands and tickets?

Unity Travel will be operating our Will Call from the Crowne Plaza where you can claim your wristbands and tickets for the events. We will not ship anything to save on additional costs and reduce our carbon footprint. 

Where are the service fees and other hidden costs during the checkout process?

The ARC & Unity Travel teams are music fans themselves and hate seeing added fees after getting to the check out page. What you see is what you get with our all-in and upfront pricing.

What is your refund/exchange policy?

We hold a 24-hour refund policy, no questions asked. After 24-hours, your purchase is finalized and non-refundable. No risk purchasing: If the festival is postponed or rescheduled, your festival passes will automatically be honored at the rescheduled date. Should you be unable to attend the new date, you can request a refund within 30 days of the announced rescheduled date. If the festival is canceled, your festival passes will be automatically refunded. 

How do I transfer my order to someone else?

We understand life happens. You are welcome to transfer your reservation up to 72 hours before arrival free of charge. If you would like to issue an order transfer, please email [email protected] the new purchaser's name and email address. Credits can also be issued for a future event if you need to postpone your travels, which expires Dec 31, 2022.

How can I reach you?

Text: 702-521-5321

Email: [email protected]

Resident Package
$1,499.00 USD
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Global Package
$1,899.00 USD
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Icon Package
$2,899.00 USD
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Crowne Plaza Hotel Takeover
$222.81 USD
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Resident (GA) Festival Ticket
$229.00 USD
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Icon (VIP+) Festival Ticket
$799.00 USD
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Shuttle Passes
$65.00 USD
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$69.00 USD
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PRYDA After Party
$69.00 USD
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